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Frequently
Asked Questions
- Quality: How do I know
what's right for me?
- Security: Is it safe to
use my Credit Card?
- Ease of Use: How do I
shop at Traditional Tanners?
- Options: Can I order by
regular mail?
- Privacy: Do you keep all
of my personal information private?
- Speed: How long will it
take to receive my order?
- Tax & Shipping: What
about sales tax and shipping & handling?
- Helpfulness: How do I
get individualized help?
- Returns: What is your
return policy?
How
do I
find what's right for me?
Traditional
Tanners carries a variety of
tools and learning resources. We offer detailed descriptions
of each item
that let you know what it is best used for, and what it is best used in
conjunction with. We'll also let you know what a learning resource
won't tell
you, and what a tool isn't good for. That way you can be confident you
are
getting only what you need.
We
don't try to push one particular
method. We know that different techniques work for different people.
We've even
built a guide to the
different methods to help
you figure out which methods are most suitable for you. If
you have specific
questions, ask us! And
remember, we offer a complete money back
guarantee, so if
something turns out not to be just what you want, return it.
Back to the Top
Is
it safe to use my credit card on the Traditional Tanners Website?
Our Card Service International
real-time credit card transactions are encrypted using the highest
levels of
secure socket layer technology (SSL), and guaranteed against fraud (see
next
paragraph). It encrypts all of your personal information,
including
credit card number, name, and address, so that it cannot be read as the
information travels over the Internet.
The
Traditional Tanners Safe Shopping
Guarantee
protects you while you shop at Traditional Tanners, so that you never
have to worry
about credit card safety.
-
We
guarantee that every transaction you make at Traditional Tanners will
be 100% safe. This means you pay nothing if unauthorized charges are
made to your card as a result of shopping at Traditional
Tanners.
-
Under
the Fair Credit Billing Act, your bank cannot hold you liable for more
than $50.00 of fraudulent charges. If your bank does hold you liable
for any of this $50.00, Traditional Tanners will cover the entire
liability for you, up to the full $50.00. Traditional Tanners will
cover this liability only if the unauthorized use of your credit card
resulted through no fault of your own from purchases made at
Traditional Tanners while using the secure server.
-
In
the event of unauthorized use of your credit card, you must notify your
credit card provider in accordance with its reporting rules and
procedures.
Back to the Top
How
do I
shop at Traditional Tanners Supply?
From the main shopping area,
choose a category from the categories menus on the left. This will give
you a
list of products within the category you chose. If a product looks
interesting
to you, click it's image to see it bigger and find out more about it.
If you
think you might want to buy this product, enter the quantity you want
to add to
your shopping basket, and click the add to basket button (remember, you
can always
take a product out of your basket later, by clicking on the 'Basket
Contents' link at the top of every page).
When
you're finished adding products to
your shopping basket, and you're ready to buy, click on checkout near
the top
right of the screen. This will begin your secure checkout process,
where you
will fill out ship to and bill to addresses, choose your shipping
option, see
the total cost of your order, and enter your credit card number for
real-time
credit authorization.
After
placing your order you will
receive a receipt of your transaction on-screen and through email.
Back to the Top
How
do I
order by regular mail?
The easiest way is to utilize
our shopping basket system, and go
through the 'Checkout'
process until you get to the page where it says 'Submit
Order'.
- Mail:
For mail order, you can either print that page out or simply write the
information down, and then send it in with your check or m.o.. Our
postal address is Traditional Tanners Supply, 1700 East Nevada St,
Ashland OR 97520.
Back to the Top
Do
you
keep all of my personal information private?
Yes.
We consider the information
you choose to share with us confidential. We will not share, rent or
sell any of
your personal information.
Back to the Top
How
long
will it take to receive my order?
When you place an order, your
credit-card transaction is processed in real-time, and your order is
completely
processed within one business day. All orders are shipped within three
days of
when we
receive them, more often than not, they go out the morning after you
place your
order. We must admit that we sometimes go away for a weekend or a few
times a year, for a week. So the day we receive them isn't always
the same day
you order....but it is nearly all of the time. The amount of time it
takes for your
order to arrive once it has been shipped depends on which shipping
option you
choose. So, if you were to choose Priority Mail as your shipping
option, it
should take about three days to receive your order. Standard mail can
take up to
two weeks though it is usually far less than that.
Back to the Top
What
about sales tax and shipping charges?
We
live in Oregon where there is no sales
tax, which we find quite enjoyable, and you will too.
We
can ship to virtually any address in the world. We use
the United States Postal Service
or UPS to ship items. You select the proper shipping method and rate
during checkout..
We offer the following USPS shipping services...
For
US and Canadian addresses:
- Standard
(for books & videos only) This
is the cheapest way to send books or videos. USPS regulations require
us to only use this method for books and videos, so if you are ordering
tools too, you need to select Priority.
- Priority:
For tools, or a combination of tools & videos
For
International addresses:
Shipping
rates are calculated during
checkout (after you enter the ship to and bill to addresses), and you
choose the
appropriate service from a drop-down list. If you are not
happy with any
of your shipping service options, simply leave to stop the check out
process.
Back to the Top
How do I
get individualized help?
Feel free to email
us or you can write us at: Traditional Tanners
Supply, 1700 East Nevada St, Ashland OR 97520. We'll always do our best
to get back to you
immediately.
Back to the Top
What
is
your return policy?
Traditional Tanners offers an
unlimited Money Back Guarantee. If you are dissatisfied with your
purchase for
any reason, return your purchase to us and we will refund your money
immediately. There is no time limit. Is this any way to run a business?
We think
so, and its worked well for us for over 20 years.
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