|
Frequently
Asked Questions
- Quality: How
do I know what's right for me?
- Security: Is
it safe to use my Credit Card?
- Ease of Use:
How do I shop at Traditional Tanners?
- Options: Can
I order by phone or regular mail?
- Privacy: Do
you keep all of my personal information private?
- Speed: How
long will it take to receive my order?
- Tax & Shipping: What
about sales tax and shipping & handling?
- Helpfulness: How
do I get individualized help?
- Returns: What
is your return policy?
How do I
find what's right for me?
Traditional Tanners carries a variety of
tools and learning resources. We offer detailed descriptions of each item
that let you know what it is best used for, and what it is best used in
conjunction with. We'll also let you know what a learning resource won't tell
you, and what a tool isn't good for. That way you can be confident you are
getting only what you need.
We don't try to push one particular
method. We know that different techniques work for different people. We've even
built a guide to the different methods to help
you figure out which methods are most suitable for you. If you have specific
questions, ask us! And
remember, we offer a complete money back guarantee, so if
something turns out not to be just what you want, return it.
Back to the Top
Is it
safe to use my credit card on the Traditional Tanners Website?
Our Card Service International
real-time credit card transactions are encrypted using the highest levels of
secure socket layer technology (SSL), and guaranteed against fraud (see next
paragraph). It encrypts all of your personal information, including
credit card number, name, and address, so that it cannot be read as the
information travels over the Internet.
The
Traditional Tanners Safe Shopping Guarantee
protects you while you shop at Traditional Tanners, so that you never have to worry
about credit card safety.
-
We guarantee that every
transaction you make at Traditional Tanners will be 100% safe. This means you pay
nothing if unauthorized charges are made to your card as a result of
shopping at Traditional Tanners.
-
Under
the Fair Credit Billing Act, your bank cannot hold you liable for more than
$50.00 of fraudulent charges. If your bank does hold you liable for any of
this $50.00, Traditional Tanners will cover the entire liability for you, up to the
full $50.00. Traditional Tanners will cover this liability only if the unauthorized
use of your credit card resulted through no fault of your own from purchases
made at Traditional Tanners while using the secure server.
-
In
the event of unauthorized use of your credit card, you must notify your
credit card provider in accordance with its reporting rules and procedures.
Back to the Top
How do I
shop at Traditional Tanners Supply?
From the main shopping area,
choose a category from the categories menus on the left. This will give you a
list of products within the category you chose. If a product looks interesting
to you, click it's image to see it bigger and find out more about it. If you
think you might want to buy this product, enter the quantity you want to add to
your shopping basket, and click the add to basket button (remember, you can always
take a product out of your basket later, by clicking on the 'Basket
Contents' link at the top of every page).
When you're finished adding products to
your shopping basket, and you're ready to buy, click on checkout near the top
right of the screen. This will begin your secure checkout process, where you
will fill out ship to and bill to addresses, choose your shipping option, see
the total cost of your order, and enter your credit card number for real-time
credit authorization.
After placing your order you will
receive a receipt of your transaction on-screen and through email.
Back to the Top
How do I
order by phone or regular mail?
The easiest way is to utilize
our shopping basket system, and go through the 'Checkout'
process until you get to the page where it says 'Submit Order'.
- Mail: For mail order, you can
either print that page out or simply write the information down, and then
send it in with your check or m.o.. Our
postal address is Traditional Tanners Supply, 3303 Dick George Rd, Cave Junction OR 97523.
- Phone: To order by phone with
your credit card, call us at 888 Hide-Tan, between the hours of 9 am and
5 pm Pacific Standard Time.
If you want to by-pass the shopping basket, just go ahead and call us.
Back to the Top
Do you
keep all of my personal information private?
Yes. We consider the information
you choose to share with us confidential. We will not share, rent or sell any of
your personal information.
Back to the Top
How long
will it take to receive my order?
When you place an order, your
credit-card transaction is processed in real-time, and your order is completely
processed within one business day. All orders are shipped within three days of
when we
receive them, more often than not, they go out the morning after you place your
order. We must admit that we sometimes go away for a weekend or a few
times a year, for a week. So the day we receive them isn't always the same day
you order....but it is nearly all of the time. The amount of time it takes for your
order to arrive once it has been shipped depends on which shipping option you
choose. So, if you were to choose Priority Mail as your shipping option, it
should take about three days to receive your order. Standard mail can take up to
two weeks though it is usually far less than that.
Back to the Top
What
about sales tax and shipping charges?
We live in Oregon where there is no sales
tax, which we find quite enjoyable, and you will too.
We
can ship to virtually any address in the world. We use the United States Postal Service
or UPS to ship items. You select the proper shipping method and rate during checkout..
We offer the following USPS shipping services...
For US and Canadian addresses:
- Standard (for books & videos
only) This
is the cheapest way to send books or videos. USPS regulations require us to
only use this method for books and videos, so if you are ordering tools too,
you need to select Priority.
- Priority: For tools, or a
combination of tools & videos
For International addresses:
Shipping rates are calculated during
checkout (after you enter the ship to and bill to addresses), and you choose the
appropriate service from a drop-down list. If you are not happy with any
of your shipping service options, simply leave to stop the check out process.
Back to the Top
How do I
get individualized help?
Feel free to email
us or give us a call at 888 Hide-Tan, between the hours of 9 am and 5 pm
Pacific Standard Time. Or you can write us at: Traditional Tanners Supply, 3303 Dick George Rd,
Cave Junction OR 97523. We'll always do our best to get back to you immediately.
Back to the Top
What is
your return policy?
Traditional Tanners offers an
unlimited Money Back Guarantee. If you are dissatisfied with your purchase for
any reason, return your purchase to us and we will refund your money
immediately. There is no time limit. Is this any way to run a business? We think
so, and its worked well for us for over 10 years.
|
